{"id":192,"date":"2008-03-11T16:32:04","date_gmt":"2008-03-11T14:32:04","guid":{"rendered":"http:\/\/poncier.org\/blog\/?p=192"},"modified":"2009-08-21T16:33:45","modified_gmt":"2009-08-21T14:33:45","slug":"mesurer-lefficacite-et-limpact-des-technologies-web-2-0-sur-des-fonctions-de-lorganisation","status":"publish","type":"post","link":"https:\/\/poncier.org\/blog\/?p=192","title":{"rendered":"Mesurer l&rsquo;efficacit\u00c3\u00a9 et l&rsquo;impact des technologies web 2.0 sur des fonctions de l&rsquo;organisation"},"content":{"rendered":"<p>Lors de d\u00c3\u00a9bats ou de conversations autour de l&rsquo;entreprise 2.0, la question de la performance est r\u00c3\u00a9currente. Comment mesurer les performances du travail collaboratif, l&rsquo;utilisation des technologies web 2.0&#8230; L&rsquo;\u00c3\u00a9valuation de la performance dans les entreprises \u00c3\u00a9tant plut\u00c3\u00b4t orient\u00c3\u00a9e vers l&rsquo;individu et non vers le collectif, il est souvent difficile d&rsquo;avoir une r\u00c3\u00a9ponse claire. Les auteurs de\u00c2\u00a0<a style=\"color: #000000; text-decoration: underline; padding: 0px; margin: 0px; border: 0px initial initial;\" hreflang=\"en\" href=\"http:\/\/www.forrester.com\/Groundswell\">l&rsquo;\u00c3\u00a9tude \u00a0\u00bbgroundswell\u00a0\u00bb<\/a> donnent sur leur\u00c2\u00a0<a style=\"color: #000000; text-decoration: underline; padding: 0px; margin: 0px; border: 0px initial initial;\" hreflang=\"en\" href=\"http:\/\/blogs.forrester.com\/charleneli\/2008\/03\/corporate-socia.html\">blog<\/a> un aper\u00c3\u00a7u des principales mesures possibles de l&rsquo;utilisation des outils web 2.0 selon des fonctions de l&rsquo;organisation.<\/p>\n<p><!--more--><\/p>\n<div style=\"padding-top: 4px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; line-height: 1.5em; font-size: 1.2em; margin: 0px; border: 0px initial initial;\">\n<p style=\"padding-top: 4px; padding-right: 0px; padding-bottom: 4px; padding-left: 0px; margin: 0px; border: 0px initial initial;\">Pour les auteurs de cette \u00c3\u00a9tude il existe 5 principes, \u00c3\u00a0 suivre enti\u00c3\u00a8rement ou partiellement, pour mener \u00c3\u00a0 bien son immersion dans les univers sociaux.<\/p>\n<ul style=\"padding-top: 4px; padding-right: 0px; padding-bottom: 4px; padding-left: 0px; list-style-type: none; list-style-position: initial; list-style-image: initial; margin: 0px; border: 0px initial initial;\">\n<li style=\"padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 10px; list-style-type: none; list-style-position: initial; list-style-image: initial; background-image: url(http:\/\/blog.m2ie.fr\/themes\/blueSilence\/img\/li.png); background-repeat: no-repeat; background-attachment: initial; -webkit-background-clip: initial; -webkit-background-origin: initial; background-color: transparent; background-position: 0px 5px; margin: 0px; border: 0px initial initial;\">Ecouter\u00c2\u00a0: Entendre ce que pense r\u00c3\u00a9ellement vos clients<\/li>\n<li style=\"padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 10px; list-style-type: none; list-style-position: initial; list-style-image: initial; background-image: url(http:\/\/blog.m2ie.fr\/themes\/blueSilence\/img\/li.png); background-repeat: no-repeat; background-attachment: initial; -webkit-background-clip: initial; -webkit-background-origin: initial; background-color: transparent; background-position: 0px 5px; margin: 0px; border: 0px initial initial;\">Converser\u00c2\u00a0: Etre en contact avec ses clients<\/li>\n<li style=\"padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 10px; list-style-type: none; list-style-position: initial; list-style-image: initial; background-image: url(http:\/\/blog.m2ie.fr\/themes\/blueSilence\/img\/li.png); background-repeat: no-repeat; background-attachment: initial; -webkit-background-clip: initial; -webkit-background-origin: initial; background-color: transparent; background-position: 0px 5px; margin: 0px; border: 0px initial initial;\">Dynamiser\u00c2\u00a0: Faire de vos meilleurs clients vos ambassadeurs<\/li>\n<li style=\"padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 10px; list-style-type: none; list-style-position: initial; list-style-image: initial; background-image: url(http:\/\/blog.m2ie.fr\/themes\/blueSilence\/img\/li.png); background-repeat: no-repeat; background-attachment: initial; -webkit-background-clip: initial; -webkit-background-origin: initial; background-color: transparent; background-position: 0px 5px; margin: 0px; border: 0px initial initial;\">Soutenir\u00c2\u00a0: Aider vos clients \u00c3\u00a0 r\u00c3\u00a9soudre leur probl\u00c3\u00a8me et ceux des autres<\/li>\n<li style=\"padding-top: 1px; padding-right: 0px; padding-bottom: 1px; padding-left: 10px; list-style-type: none; list-style-position: initial; list-style-image: initial; background-image: url(http:\/\/blog.m2ie.fr\/themes\/blueSilence\/img\/li.png); background-repeat: no-repeat; background-attachment: initial; -webkit-background-clip: initial; -webkit-background-origin: initial; background-color: transparent; background-position: 0px 5px; margin: 0px; border: 0px initial initial;\">Comprendre\u00c2\u00a0: Travailler avec vos clients pour am\u00c3\u00a9liorer vos produits<\/li>\n<\/ul>\n<p style=\"padding-top: 4px; padding-right: 0px; padding-bottom: 4px; padding-left: 0px; margin: 0px; border: 0px initial initial;\">Ce tableau synth\u00c3\u00a9tise \u00c3\u00a0 partir de ces principes, les outils sociaux \u00c3\u00a0 utiliser et le moyen de mesurer leur impact pour diff\u00c3\u00a9rentes fonctions de l&rsquo;entreprise.<\/p>\n<p style=\"padding-top: 4px; padding-right: 0px; padding-bottom: 4px; padding-left: 0px; margin: 0px; border: 0px initial initial;\"><br style=\"padding: 0px; margin: 0px; border: 0px initial initial;\" \/><img decoding=\"async\" style=\"margin-top: 0px; margin-right: auto; margin-bottom: 0px; margin-left: auto; display: block; padding: 0px; border: 0px initial initial;\" src=\"http:\/\/blog.m2ie.fr\/public\/web2_mesure.gif\" alt=\"web2_mesure.gif\" \/><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Lors de d\u00c3\u00a9bats ou de conversations autour de l&rsquo;entreprise 2.0, la question de la performance est r\u00c3\u00a9currente. Comment mesurer les performances du travail collaboratif, l&rsquo;utilisation des technologies web 2.0&#8230; L&rsquo;\u00c3\u00a9valuation de la performance dans les entreprises \u00c3\u00a9tant plut\u00c3\u00b4t orient\u00c3\u00a9e vers &hellip; <a href=\"https:\/\/poncier.org\/blog\/?p=192\">Continuer la lecture <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[16,620,628,56],"_links":{"self":[{"href":"https:\/\/poncier.org\/blog\/index.php?rest_route=\/wp\/v2\/posts\/192"}],"collection":[{"href":"https:\/\/poncier.org\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/poncier.org\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/poncier.org\/blog\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/poncier.org\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=192"}],"version-history":[{"count":0,"href":"https:\/\/poncier.org\/blog\/index.php?rest_route=\/wp\/v2\/posts\/192\/revisions"}],"wp:attachment":[{"href":"https:\/\/poncier.org\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=192"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/poncier.org\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=192"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/poncier.org\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}